Frequently Asked Questions
It’s easiest for the therapist to get into the tissues if you’re wearing as little clothing as possible, but you are welcome to wear undergarments if you like. You will always be draped with a sheet for your modesty.
If you need to cancel an appointment for any reason (illness, scheduling conflict, etc) we ask that you give us 24 hours’ notice. Of course, we appreciate as much notice as possible. If you are unable to give us sufficient notice, you will be subject to a $75 missed appointment fee. This policy ensures that the therapists are compensated for their time
We urge you to use your judgment and stay home if you feel under the weather. Please keep in mind that the 24-hour cancellation policy applies for appointments missed due to illness, so it is always a good idea to let us know right away if you think you might be sick!
We are considered an Out-of-Network provider and currently do not work with any medical health insurance plans (other than for PIP or L&I claims.)
We are happy to provide itemized receipts for your visits so that you can submit a claim for Out-of-Network reimbursement on your own behalf. If your insurance requires an ICD code/Diagnosis code, we will need a copy of a referral from your doctor/chiropractor in order to include it on the invoice.
(Please note: reimbursement is not guaranteed and is your responsibility to verify with your insurance provider prior to booking.)
All clients wishing to be seen for PIP or L&I medical massage should be ready to provide the following at the time of booking:
- Date of the incident
- Claim Number
- Name and contact information of the claim adjuster
- A copy of the referral or prescription for massage. Your physician or chiropractor can fax this to us at (206) 782- 8955.
Unfortunately, insurance does not cover add-ons. However, you are free to add Cupping, Hot Stones, or CBD Oil to any massage for an additional $30.